Hosting and maintenance
We run your systems after go-live and keep them healthy
We host Odoo and the systems and apps we build, manage their servers, updates and backups, and follow their operation with your team. What we take on is agreed in writing, and we promise no uptime percentage or response time beyond what the contract states.
What the service covers
Take what you need; the scope is set in the quote.
Odoo hosting
Running Odoo on a cloud server we prepare and manage, or helping on Odoo.sh or Odoo Online depending on version and customizations.
Hosting for custom systems and apps
Running the web systems and APIs we build (Laravel and others) in Docker containers with their databases.
Server management
Setting up and securing the server, domains and SSL certificates with automatic renewal, and safe redirection to HTTPS.
Technical maintenance
Fixing faults, reviewing logs and correcting what appears after go-live.
System updates
Security updates for the operating system and libraries, and system updates after testing on a staging copy.
Service monitoring
Health checks for the site and server and alerts when a service stops or disk space runs low, as agreed.
Backups and data restore
Regular database and file backups, encrypted storage in a separate place, and periodic restore tests to prove they work.
Technical support
One channel for support requests under the support plan you choose.
Performance and stability
Measuring response times and resources, and tuning settings, caching and databases.
Where will your systems run?
We choose the place with you, by system and by your data requirements.
Odoo's cloud services
Odoo Online or Odoo.sh from Odoo itself, with their own subscription, while we handle configuration, customization and support.
A cloud server we manage
A server dedicated to your systems that we set up, manage and update; we tell you the provider and its location before we start.
Your own server
We install the system on your server or with your provider and manage it remotely with the access you grant.
If you have requirements on where data is stored or on transfers outside the Kingdom, we discuss them before choosing the hosting.
How we start
Review today's setup
Where the system runs, its size, its backups and who holds access.
Hosting plan
Location, resources, backups, monitoring and who does what, in a written offer.
Move and set up
Preparing the server, moving the system and its data, and testing a restore before switching over.
Run and follow up
Updates, backups, monitoring and support under the agreed plan.
What we commit to, and what we do not promise
- The scope and each side's responsibilities are written in the contract.
- We test restoring backups before relying on them.
- We state no uptime percentage or response time that is not in the contract.
- Prices are in a written offer and exclude VAT.
Frequently asked questions
Can you move an Odoo system we already run?
Yes. We review the version, customizations and data first, then move the system to a staging environment and test it before the real switch-over.
Do the monthly support plans include hosting?
No. Hosting and server costs are quoted separately; the monthly support plans on the pricing page cover support and maintenance hours.
Where are backups kept?
In a place separate from the main server and encrypted; the retention period and location are agreed in the plan.
Do you offer a service level agreement (SLA)?
Any agreed response time or availability is written in the contract; we do not quote general figures outside it.
Need someone to run your systems after go-live?
Start with a free 30-minute introductory session in which we review your current setup and clarify the next step.